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Order Management Analyst Jobs

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Female - Urgent Requirement For Customer Support Executive

Sharas Venture Private Limited

  • 2 - 3 yrs
  • 2.8 Lac/Yr
  • Peedampalli Coimbatore
Fmcg Sales Salesforce CRM Customer Support Specialist Order Management Analyst
Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu
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Opening For Accounts Payable Analyst

Best Track

  • 2 - 3 yrs
  • 2.0 Lac/Yr
  • Chennai
Account Reconciliation Audit Support Accounts Payable Payment Processing Invoicing Excel Problem Solving Vendor Management Purchase Orders Data Entry
As an Accounts Payable Analyst, you will handle financial transactions related to the company's obligations to suppliers and vendors. Your role will involve ensuring timely processing of invoices, maintaining accurate records, and supporting the finance team.**Key Responsibilities:**- **Invoice Processing:** Review and validate invoices for accuracy and completeness, ensuring they are entered into the accounting system correctly.- **Payment Processing:** Schedule and execute payments according to agreed terms and manage payment runs while ensuring adherence to company policies.- **Vendor Management:** Communicate with vendors to resolve any discrepancies and address inquiries regarding payment status or account information.- **Reconciliation:** Assist in reconciling accounts payable with general ledger entries, ensuring all transactions are recorded accurately in the financial system.- **Reporting:** Prepare and analyze reports related to accounts payable activity, including outstanding payments and account aging, to support financial planning.- **Compliance:** Ensure adherence to internal controls and compliance with relevant financial regulations.**Required Skills and Expectations:**A strong candidate will have a Master's degree in Commerce (M.Com) and 2 to 3 years of experience in accounts payable or a related finance position. You should possess strong analytical skills with attention to detail, proficient knowledge of accounting software, and excellent communication abilities. Teamwork and the ability to work independently are essential. A solid understanding of financial concepts and regulations is expected, along with the ability to handle multiple tasks and meet deadlines effectively.
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Telecom Analyst – Wireline Optimization (t2)

Inspiredge IT Solutions

  • 2 - 8 yrs
  • 8.0 Lac/Yr
  • Visakhapatnam
Telecome Expense Management Order Management Analyst Inventory
Job Title: Telecom Analyst Wireline Optimization (T2)Experience Required: Minimum 2 YearsLocation: RemoteCompany: Inspiedge IT SolutionsPosition OverviewInspiedge IT Solutions is seeking a qualified Telecom Analyst Wireline Optimization (T2) to join our team. The successful candidate will be responsible for analyzing telecom usage, optimizing client expenditures, and supporting financial and technical reporting. This is a fully remote position.ResponsibilitiesConduct detailed analyses of telecom usage reports and provide recommendations to optimize client telecom costs.Perform reconciliation and allocation of telecom charges to support accurate reporting and analysis.Create, maintain, and present client-facing reports outlining telecom opportunities and cost-saving measures.Address internal inquiries related to telecom rate plan analyses and recommendations.Deliver high-quality customer service to clients, vendors, and internal stakeholders.Develop, document, and maintain best practices, quality assurance procedures, and process improvements.RequirementsStrong knowledge of financial analysis.Excellent written and verbal communication skills for effective customer interaction.Professional demeanor with the ability to handle customer communication in a service-oriented manner.Reliable, detail-oriented, and able to work effectively under time pressure.Proficiency in Microsoft Excel and PowerPoint; knowledge of Power Query and data automation tools is an advantage.Experience in the software, hardware, or telecom industry is preferred.How to ApplyInterested candidates are requested to share their updated CV at: hiring@inspiredgeit.comWe are also hiring for multiple positions; referrals are welcome.
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Hiring Sales Planning Incharge For Bitumen Manufacturing Company

Global Prospects

  • 4 - 8 yrs
  • Guwahati
Order Management Specialist Stock Auditor Debt Recovery Quotations Dispatch Planning Strategic Planning CRM Systems Analyst GST and TDS Walk in
Core- Production Planning/ Order Management: Lead the process of Order Management by tracking with field sales team and other online portals. Closing the customer order as per timeline and Provide Production Plan to the Technical Team after stock position reconciliation.- Debtors & Collection Management: Lead in Tracking invoices, monitoring payment deadlines, reminding customers of outstanding payments and taking collection measures when necessary.- Stock Management: Ensuring proper Stock Management by analysis Market trends, past data, competitor analysis, Project Stages and customer requirement- Pricing: Leading Creation of Quotation and Proforma Invoice as per SOP-Dispatch Planning: Lead end-to-end dispatches by arranging the most economic and fastest mode of transport and conducts regular tracking Interfaces with customers for dispatch- External Processing Agent (EPA) Management: Lead the Process of External Processing Agent as per contract of Manufacturing or Subcontracting Managerial-Strategic Planning: Assisting Business Head in developing and implementing strategies according to Annual Business Plan and support Business Team in achieving the ABP targets-Reporting and Analysis: Preparing reports, presentations, and analysis for Process Optimization Function. Providing insights and recommendations based on the data collected-Cross-functional Collaboration: Collaborating with marketing, product development, finance, and other departments to ensure synergy in strategies and optimize outcomes-Technology and Tools Implementation: Supporting in Identifying and implementing sales technologies and tools (like CRM systems) to enhance sales efficiency and effectiveness.
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