General Responsibilities1. Network Monitoring: Continuously monitor network performance and integrity.2. Troubleshooting: Identify and resolve network issues, including outages and performance bottlenecks.3. Maintenance: Perform regular maintenance tasks to ensure network stability and efficiency.4. Documentation: Maintain comprehensive documentation of network configurations, changes, and incidents.5. Security: Implement and monitor network security measures to protect against unauthorized access and threats.6. Collaboration: Work with other teams to resolve complex issues and improve network performance.7. Upgrades: Plan and execute network upgrades and improvements.8. Emergency Response: Respond to network emergencies and outages promptly to minimize downtimeL2 Support Responsibilities1. Advanced Troubleshooting: Address more complex network issues that L1 support cannot resolve.2. Configuration Changes: Implement configuration changes and updates to network devices.3. Incident Analysis: Analyse incidents to identify root causes and prevent recurrence.4. Technical Guidance: Provide technical guidance and support to L1 technicians