Malayalam Typing Job Vacancies in Kollam

We are looking for a motivated Tele Caller to join our team in Kollam, India. This is a full-time work-from-home position, ideal for freshers who have completed at least the 10th grade.Key Responsibilities:1. **Making Calls:** You will be required to make outbound calls to potential customers to introduce our products or services and generate interest.2. **Customer Interaction:** Engage with customers in a friendly manner, listen to their needs, and provide relevant information to assist them in making informed decisions.3. **Maintaining Records:** Keep accurate records of calls made, customer interactions, and feedback in our database for future reference.4. **Follow-Up:** Follow up on leads and prior conversations to ensure customer satisfaction and build long-term relationships.5. **Team Collaboration:** Work closely with our sales and marketing teams to align strategies, share customer insights, and improve overall performance.Required Skills and Expectations:The ideal candidate should have strong verbal communication skills, able to convey information clearly and effectively. You should be self-motivated and organized, with the ability to manage your time well while working from home. A basic understanding of computers and phone systems is essential. A positive attitude and a willingness to learn will help you succeed in this role. Being comfortable with making calls and handling customer queries will also be important for your success.

Key Responsibilities of a Customer Care ExecutiveCustomer Interaction:Handle inbound and outbound calls, emails, and chat inquiries from customers.Address customer inquiries, complaints, and requests in a professional and timely manner.Provide accurate information regarding products, services, and policies.Problem Resolution:Resolve customer issues efficiently and effectively, ensuring customer satisfaction.Escalate complex issues to higher-level support or relevant departments when necessary.Follow up with customers to ensure their issues are fully resolved.Product Knowledge:Maintain a thorough understanding of the company's products and services.Keep updated with any changes or new product launches.Educate customers on product features and benefits.Customer Feedback:Collect and document customer feedback to help improve products, services, and customer experience.Communicate recurring issues and potential improvements to management.Documentation and Reporting:Record customer interactions and transactions accurately in the companys CRM system.Generate reports on customer service activities, performance metrics, and trends.Maintain and update customer records.Team Collaboration:Work closely with other departments (e.g., sales, technical support, billing) to resolve customer issues.Participate in team meetings and training sessions to stay informed about new products and procedures.Customer Retention:Engage with customers to build strong relationships and loyalty.Implement strategies to retain customers and reduce churn rates.Quality Assurance:Adhere to company policies, procedures, and quality standards.Continuously strive to improve service quality and efficiency.Technical Support:Provide basic technical support and troubleshooting for products and services.Guide customers through technical processes and help them resolve technical issues.Sales Support:Assist with upselling and cross-selling products and services when app

Building a good relationship between Medical Hospital Kollam and Volante Teleradiology Pvt. Ltd.

Seneca Diesels and Engineering Pvt Ltd is a Sale and Service in Generator Field. We Required Quallified Candidate for Our Company as Marketing Executive Post.candidate have Any Awareness About Generator Industies is Plus.

Job Role: Relationship ManagerWork type : Work from Home ( voice process )Working Hours : Flexible working hoursLanguages : MalayalamRequirements: Smartphone, Internet connectionOFFICE ADDRESSffreedom app, Brigade Software Park, Banashankari 2nd stage, Bangalore, Karnataka,570070