L1 Technical Support Engineer Fresher Jobs in Ahmedabad

Technical Support - AhmedabadExperience: 0.6 Months - 2 Years****Apply only if you are from Gujarat and ready to Relocate at Ahmedabad location******* Graduation is a Must****CTC: Upto 25,000* Monthly CTCShould have knowledge of Hardware and troubleshooting the same.Should have knowledge of Windows and Linux Operating System.Should have basic concept of Network Functioning and Troubleshooting.Ability to diagnose and troubleshoot Security issues.Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)Excellent problem-solving and communication skills.Ability to provide step-by-step technical help, both written and verbal.Taking ownership of customer issues reported and seeing problems through to resolution.Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.Ensure all issues are properly logged.Address: Satellite Road, satellite, Ahmedabad, Gujarat - 380015

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out applications. Providing support in the forum. Managing multiple cases at one time. Testing and evaluating new technologies.

To install and configure computer networks and systems.Identify and solve any problems that arise with computer networks and systems,Consult with clients to specify system requirements and design solutions.Assembling new systems.To Monitor computer networks and systems to identify how performance can be improved; Schedule upgrades, Collaborate with Network Architects on Network OptimizationTo secure network system by establishing and enforcing policies, defining and monitoring access.To Provide network administration and support.To update on job knowledge by participating in various educational opportunities with consultation of reporting head, reading professional publications, maintaining personal network, participating in technical training/ certification training programs.Reporting network operational status by gathering, prioritizing information, managing projects.