L1 Engineer Fresher Jobs in Pune

Job Description for Technical Support Engineer L1:Experience - 0 months to 1 year Attend all the tickets forwarded by Service Desk and Incident management team. Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. Supporting end users for their hardware, operating system and application related issue. Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. Ensure adherence to operational & technical escalation process (escalation matrix) Provide accurate information in the shift handovers and on email to the respective Managers. Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's. Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases. Asset Inventory management - need to capture accurate inventory and share with respective Asset team.

Technical Support ExecutiveJob DescriptionTroubleshooting of all types of Hardware ( Desktop / Laptop / Printers ) , software application & Networking problems . Installation , Troubleshooting and configuration of Windows / Linux based operating systems & Patch management . Good experience in Installation , configuring & troubleshooting of MS Outlook 2007/10/13/16 or Office 365 , Taking Regular data & mail backup of MS outlook ( PST Configuring & troubleshooting of Desktop / Laptops for L1 level Configure & Troubleshooting of TCP / IP settings & connectivity problems for client computers and add them to domain . Installation and Managing Windows patches for client systems Basic software and 05 Installation

Vendor coordination (ISP) for Circuits outage.Effectively collaborates and communicates with the stakeholders and other IT functions.Strong written/verbal communication skills and organizational skills to prioritize work balance and lead complex issues.Strong analytical and creative problem-solving skills of complex systems.Flexible and have the ability to work well in a team 24x7 (3 Shifts).Knowledge of Windows Server operating systems