Key Client Retention Jobs

Job Role: Wealth ManagementDepartment: Sales ; Location: Kolkata Years of Experience: 5-8 years of which min 3 years in Private Bank / Wealth Management Industry, preferably a female. Min Educational Requirement: Post Graduate/ CA/ CFA/ MBA from recognized Universities, Advanced degree preferred Individual Contributor/ Team Manager: Individual contributor or Team ManagerJob Description / Key Responsibilities: Client Acquisition - Generating AUM by acquiring new clients and nurturing relationships with HNI and UHNI clients in high potential markets of eastern India. Primarily responsible to shape investment strategies, business growth and ensure exceptional service delivery to privileged clients in high potential markets of eastern India. Identify and acquire new privileged clients, thus expanding the client base, through Portfolio Management, Advisory, and Research Based AUM products (PMS, AIF, MF, Debt, Unlisted, Third Party Products). Contact prospective clients to present information and explain our products and anticipated returns. Provide a genuine advisory approach with highest level of customer service. Develop and maintain strong relationships with high net-worth clients, understand their investment goals and risk appetite, and provide tailored investment solutions. Implement strategies to enhance client satisfaction, address concerns and foster long-term relationships. Plan periodical meetings and touch-points with clients. Engage in periodical competitor mapping and suggest product and business team to track market developments. Monitor and assess performance regularly, suggest modifications taking into consideration client goals and market conditions. Responsible for completion of regulatory requirements like KYC, advisory and account opening related documentation, through his/her team. Stay up-to-date with market trends, economic indicators and relevant financial news. Ensure 100% adherence of Portfolio Management, to all relevant regulatory compliances.Key Result Area (KRA):Margin AcquisitionClient RelationshipMarket ResearchComplianceKey Performance Indicators(KPI):Margin Acquisition - AUM in CroresClient SatisfactionClient RetentionCompetitor Mapping on best practicesAdherence to Regulatory ComplianceRisk MitigationOrganization-based Competencies:Data DrivenSense of OwnershipTeam PlayerQuality of OutputFinancial AcumenTechnical Competencies:Financial Analysis / Quantitative SkillsStrong understanding of Asset Management and Investment StrategiesAsset AllocationCompliance & Risk ManagementBehaviour-based Competencies:Communication SkillsPresentation SkillsLeadership SkillsInterpersonal SkillsStrategic mindsetTarget-oriented

- Manage and maintain relationships with major clients and key accounts within the FMCG sector, ensuring long-term partnerships.- Serve as the primary point of contact for all key accounts, providing personalized service and tailored solutions to meet their business needs.- Develop and implement effective sales strategies for key accounts to maximize sales growth, profitability, and market share.- Forecast account sales and business growth while setting realistic, measurable targets for revenue generation.- Build strong, long-lasting relationships with key decision-makers in client organizations, understanding their needs, preferences, and pain points.- Provide excellent customer service to ensure client satisfaction, retention, and loyalty.- Lead negotiations for pricing, promotions, and contract terms with key accounts, ensuring mutually beneficial agreements.- Oversee the preparation and execution of contracts and agreements, ensuring that they comply with company policies and legal requirements.- Work closely with the marketing and product teams to ensure key accounts receive the latest product offerings and promotional materials.- Conduct regular market research to track customer trends, competitor activities, and industry changes.- Coordinate with various internal teams, including marketing, supply chain, finance, and operations, to ensure smooth execution of orders, promotions, and customer service.- Develop and manage the budget for key accounts, ensuring that the allocated resources are used efficiently to achieve sales and profitability goals.- Prepare sales forecasts for key accounts based on historical data, market trends, and customer feedback.- Conduct regular business reviews with key accounts to assess performance, address challenges, and discuss opportunities for growth.- Lead and mentor junior account managers or sales representatives who may be responsible for supporting key accounts.