Junior Business Analyst Job Vacancies in Mumbai

Job role & responsibilities:Defining and streamlining the customer's user experience / user journeys for Jodo platforms and applications across Demo and Sandbox accounts to increase adoption and realisation of Jodo Value propositions - Develop and deliver effective documentation and training content for Clients and or Partner members for each Jodo Use caseLiaise and Coordinate with multiple teams internally or externally to achieve tasks/issues in 1.) aboveTrack the trial accounts utilisation and offer assistance to customers in trial accountsParticipate in demand-generation activities, including customer workshops, Webinars, trade shows, and company events.Understanding and documenting customer requirements as well as new features in Jodo applications - especially for Change RequestsDevelop strong interactive relationships with the customer's business management.Developing SOPs for demos and maintaining customer notes and meeting notes in CRMEvaluating competition and preparing Jodo competition comparison documents for internal and customer viewOverseeing customer deliveries and managing user training for new customersCreating standard documentation to be used in RFPs + assist Sales teams to submit RFPs for Partners / CustomersThe candidate will operate in providing both Technical and Business solutions to customers.Key skills are:1. Analytical skills Clear understanding of both Avhan Tech products and Client requirements and creating or mapping Jodo solutions and services to exceed client expectations.2. Documentation skills create and update business requirement documents at each stage of product delivery,3. Consulting skills Effective communication skills to capture client business problems/requirements and to develop a Jodo solution roadmap that exceeds the current and future business goals.4. Team Player - Ability to partner across various functional groups.

Roles and Responsibilities Get trained and certified on cloud CX platforms.Understanding the business and technical requirement and provide best customer experience during product configuration.Provide product training and product demonstrations to customers during the engagement.Stay up to date with knowledge of the products.Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.Onboarding and Training customers to become better product users.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Ensure proper recording and closure of all issues.Provide assistance to reporting manager in pre-sales activities and documentation