Helpdesk Executive Job Vacancies in Gurgaon

Experience: 3-5 years of experience in a call centre or customer service role. Proven track record of handling inbound and outbound calls in a professional manner. Experience in logging user issues and accurately documenting details in a ticketing system. Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams. Familiarity with call centre software andsystems (e.g., CRM software, ticketing systems). Excellent verbal and written communication skills to effectively interact with users/customers. Ability to work independently with minimal supervision in a fast-paced environment.Experience in providing first-level support and resolving user queries and complaints. Knowledge of IT systems, software applications, and troubleshooting techniques. Familiarity with government IT policies and procedures. Ability to work collaboratively with cross-functional teams to resolve user issues. Patience and empathy to handle user concerns and complaints effectively. Strong problem-solving skills and attention to detail in resolving user issues. Adaptability to learn new tools and technologies quickly. Customer-focused mindset with a commitment to delivering high-quality service and support. Ability to maintain composure and professionalism during high-pressure situations.

One Point One Solutions is actively hiring Helpdesk Executives for a blended process (voice + non-voice) in customer service and vendor billing support. We are looking for tech-savvy and detail-oriented individuals with strong English communication skills and prior experience in e-commerce, invoicing, or accounting. Interviews are conducted daily with 20+ openings available!

Required Non IT and Non Engineering Graduate , Graduation completed in 2019 1nd after 2019 will be only applicable for this job.Designing, monitoring, analyzing, and troubleshooting IT systems.Interpreting briefs and developing IT systems that meet all specifications and cost requirements.Assisting with training and onboarding processes.Writing job descriptions for new positions, and assisting with interview and recruitment processes.Ensuring staff comply with company, as well as health and safety regulations at all times.Maintaining, managing, and updating software.Supervising digital security and ensuring all anti-viruses and firewalls are regularly updated.Supervising the development and maintenance of websites and ensuring the protection of users' data.Analyzing existing operations, protocols, and processes, and making plans for improvement.Conducting research, attending workshops, and networking with other professionals in the industry.

Software support for existing customers etc. Coordinate with sales resource or tele-caller to fix appointments for installations/implementations/troubleshooting etc. Understand requirements of the business, and fulfil them using software. Identify customization/training requirements from the new prospect. Installation of Product at new customer site along with basic training. Implementation/troubleshooting on the product, and data.

We are seeking a highly organized and proactive individual to join our team as a Personal Assistant and Administration. The successful candidate will be responsible for providing administrative and personal support to the senior management team, ensuring efficient and smooth operation of daily tasks.Responsibilities:Manage and maintain the executives' calendars, scheduling appointments and meetingsOrganize and coordinate travel arrangements, including flights, accommodation, and transportationDraft and prepare correspondence, reports, and presentationsHandle confidential and sensitive information with discretionManage incoming and outgoing correspondence, including email and phone callsMaintain office files and records, including contracts, agreements, and other legal documentsProvide administrative support for HR functions, including recruitment, onboarding, and employee relationsPerform general office duties, such as ordering office supplies and managing inventorySupport the organization and coordination of events and conferencesHandle personal errands and tasks for the executives, as neededRequirements:Bachelor's degree in Business Administration, Secretarial Studies or a related fieldProven experience as a personal assistant, executive assistant, or administrative assistantExcellent organizational and time management skillsStrong communication and interpersonal skillsProficiency in Microsoft Office Suite and other office softwareDiscretion and confidentiality in handling sensitive informationAbility to work independently and prioritize tasks in a fast-paced environmentFlexibility to work outside of regular office hours, as neededIf you are a detail-oriented and proactive individual with excellent administrative skills, we encourage you to apply for this exciting opportunity. Please note that this position is open only to female candidates

Hiring for Technical Support Executive (voice)Candidates with good technical knowledge and can provide desktop troubleshooting steps can applySalary upto 4lpaUS shifts/5 working days with both side cabfor Gurgaon locationcandidate must have Excellent communication and listening skillsUS shifts with 5 working dayBoth side cabsjob location -Gurgaonfor more details contact

#profiles : Technical Support*Minimum 1 year experience required in technical process.*Excellent communication skills requiredgraduate can apply for this position.*Voice process.*Work From Office position./wfh

US Inbound Blended ProcessSalary upto 29k CTC - 26K In hand6 month's BPO Experience requiredExcellent Communication skills requiredGood technical knowledge24*7 shiftsWork from Home till further noticeCandidates from Delhi NCR are preferredSystem will be providedWork Location-GGNImmediate joiners required