Field Service Job Vacancies in Gaya

As a Field Officer, you will play an important role in supporting our projects and reaching out to communities in Gaya. The ideal candidate should be motivated and eager to help others. Your responsibilities will include:- Community Engagement: You will interact with local communities to understand their needs and explain our programs, helping to build trust and cooperation.- Data Collection: You will gather information and report on local conditions, which helps in assessing the impact of our initiatives and planning future activities.- Site Visits: Regular visits to project sites will be required to monitor progress and ensure that standards are being met.- Collaboration with Teams: You will work closely with other team members to share insights from the field and contribute to collaborative efforts for project success.- Reporting: Documenting your findings and experiences accurately will be essential for keeping the team informed and helping in decision-making processes.To succeed in this role, candidates should have a completed 12th grade education and be willing to learn quickly. Effective communication skills are essential, as you will be conveying important information to community members. You should be comfortable working independently and as part of a team. Being organized and detail-oriented will help you manage tasks efficiently. A genuine interest in community development and a proactive attitude are key expectations for this position.

- Responsible for collecting and organizing important documents: As a Field Worker, you will be required to gather and arrange various documents as per the given instructions.- Assist in conducting fieldwork tasks: You will be expected to help in performing different field-related activities under the guidance of the supervisor.- Ensure timely completion of assigned tasks: It is essential to finish all the designated responsibilities within the specified deadlines.- Communicate effectively with team members: You should have good communication skills to interact with colleagues and report on the progress of tasks.Skills and Expectations:- Ability to handle documents efficiently: The candidate must be proficient in managing and arranging different types of documents.- Hard-working and dedicated attitude towards work: Being a Field Worker requires a strong work ethic and commitment to fulfill duties diligently.- Experience or familiarity with field service operations: Having prior knowledge or exposure to field service tasks would be advantageous in this role.- Physically fit and capable of working outdoors: The job may involve outdoor tasks, so physical fitness and the ability to work in different weather conditions are expected.

Key responsibilities: Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically. Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo-related issues. Handling collection/repo-related customer service issues/escalations. Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level needs to be tracked & reviewed. Flow rates to the next BKT need to be restricted on the location you are handling. Remove the non-performing FOs, recruit a fresh team and train as and when required. CRM queries need to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at the field level. Receipt book discrepancies need to be discussed with the agency and ensure no reoccurrence of such issues in the field. HHT 100% utilization and report to be submitted to ACM / RCM regularly. HHT not working need to be informed to the IT team for need of support