Maintaining cordial relations with internal and external customers Quick learner for new market developments . Good listenerManages market and client intelligence for assigned clients;Leads strategic client planning to drive service excellence and revenue growth;Ensures client satisfaction in line with the agreed SLAs with the clientMonitor lead activity and engagement to identify potential buying signals or areas for follow-up.Track and report on lead management metrics and KPIs, such as lead conversion rates, lead response time, and lead quality.Collect, organize, and analyze customer data to identify trends, preferences, and behaviors.