Negotiation Skills Female Jobs in Ernakulam

India Weddings Matrimony is a matrimonial service provider with offices in Chennai, India, and the USA, offering personalized matchmaking solutions for individuals seeking meaningful, long-lasting relationships. With a focus on cultural understanding and individual preferences, we specialize in connecting people from diverse backgrounds, ensuring a thoughtful and professional approach to matchmaking. Our dedicated team combines traditional values with modern technology, delivering trusted, confidential, and efficient services to help clients find their perfect match, whether in India or abroad.

Job Overview:We are seeking enthusiastic and dedicated Customer Service Representatives to join our growing team. The ideal candidates will handle inbound and outbound calls, effectively manage customer inquiries, provide excellent service, and meet or exceed client expectations. You will be representing multiple clients, so adaptability and professionalism are key.Responsibilities:- Handle inbound and outbound calls professionally for multiple clients across different industries.- Understand client products, services, and processes to provide accurate and relevant information to customers.- Respond to customer inquiries, resolve issues, and provide solutions in a timely manner.- Follow scripts and guidelines provided by clients to ensure consistency and quality in communication.- Achieve daily, weekly, and monthly targets for call handling, customer satisfaction, and sales (where applicable).- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.- Collaborate with team members and supervisors to continuously improve service delivery and meet performance goals.Languages:- English- Malayalam

BPO Tele - CallerSalary : 15000 - 22000Location : KadavanthraQualification : Any DegreeExperience : 2 + Yrs in Tele SalesSegment : BPO international