Provide face-to-face and telephonic counselling to clients regarding services offeredUnderstand client requirements and resolve queries professionally and accuratelyManage daily center operations and ensure a smooth client experienceMaintain client records, follow-ups, and documentationCoordinate with internal teams to ensure timely service deliveryHandle walk-in clients and convert inquiries into leadsMaintain confidentiality of client informationPrepare basic reports and maintain data using computer systemsEnsure the center meets company standards and targets