Female Call Monitoring Jobs

Job Description - Customer Relationship Executive (CRE) - Solar IndustryPosition Title:Customer Relationship Executive (CRE)Department:Customer Support / Sales CoordinationReporting To:Customer Relationship Manager / Operations ManagerJob Summary:The Customer Relationship Executive (CRE) is responsible for managing customer interactions, handling inquiries, coordinating with the sales and installation teams, ensuring timely project updates, and maintaining strong customer relationships throughout the solar project lifecycle. The role focuses on customer satisfaction, lead follow-up, service support, and post-installation relationship management.Key Responsibilities:Customer Relationship ManagementHandle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.Maintain regular communication with customers regarding project progress.Build and maintain strong customer relationships to ensure customer satisfaction.Address customer complaints and resolve issues promptly.Lead Management & Follow-upFollow up with new and existing leads generated through marketing campaigns.Schedule site visits and meetings for the sales team.Maintain customer databases and update lead status in CRM software.Coordinate with sales executives to ensure timely closure of inquiries.Project CoordinationCoordinate between customers, sales, technical, and installation teams.Inform customers about installation schedules and documentation requirements.Ensure smooth communication during project execution.Documentation & ComplianceCollect and verify customer documents required for solar installation and subsidy applications.Maintain proper customer records and project documentation.Assist customers in completing application forms and required paperwork.After-Sales ServiceHandle service requests and customer complaints after installation.Coordinate with the service team for maintenance and issue resolution.Conduct customer satisfaction surveys and collect feedback.Reporting & MISPrepare daily, weekly, and monthly customer interaction reports.Maintain CRM data accuracy.Track customer complaints and resolution timelines.Required Qualifications:Graduate in any discipline (B.Com, BBA, BA, MBA preferred).1-3 years of experience in customer service, sales coordination, or CRM.Experience in solar, electrical, renewable energy, or EPC industry preferred.Required Skills:Excellent communication and interpersonal skills.Customer handling and problem-solving abilities.CRM software knowledge.MS Excel, Word, and Email proficiency.Ability to manage multiple customer queries simultaneously.Strong follow-up and coordination skills.Key Performance Indicators (KPIs):Customer Query Response Time.Customer Satisfaction Score (CSAT).Lead Follow-up Completion Rate.Complaint Resolution Time.Customer Retention Rate.CRM Data Accuracy.Installation Coordination Success Rate.Customer Feedback Collection Rate.Documentation Completion Rate.Number of Positive Customer Reviews/Referrals Generated.

Greetings from SVS Job Consulting Services(Free Placement Services)Hiring Female Junior Accountant with experience in Admin for a Rice Mill industry in ChennaiQualification : B.Com / M.Com / Any DegreeExperience : 1-2 yearsSkills required : Tally ERP, MS Office, Email Correspondence, Calls handling, Petty Cash handlingWork Location : Chennai - Selaiyur (Near Tambaram East)Work timings : 9am to 6pmInterested candidates can apply

A Telesales Executive's job is to sell products and services over the phone, which includes making outbound calls, handling inbound inquiries, and building relationships with customers to achieve sales targets Key responsibilitiesSales and persuasion:Make outbound calls to potential clients to introduce and sell products or services.Handle inbound calls from interested customers.Identify customer needs and recommend appropriate solutions.Achieve and exceed individual and team sales goals on a monthly basis.Customer relationship management:Follow up on leads and build strong relationships with existing and new customers to encourage repeat business.Provide excellent customer service by resolving issues and answering questions.Administration and reporting:Record customer interactions, purchase orders, and sales activity accurately in a CRM system.Process customer purchases efficiently.Provide feedback to management on market trends and customer preferences.Generate sales reports for management. Required skills and qualificationsStrong communication, negotiation, and persuasion skills.Goal-oriented and motivated to work in a target-driven environment.Excellent customer service and problem-solving skills.Good time management and organizational skills.Ability to maintain accurate records.

Job Title: Receptionist (Female Only)Location: Rashbehari Avenue KolkataSalary: 15,000 16,000 per month (In Hand)Working Days: Monday to SaturdayWorking Hours: 10:00 AM to 7:00 PMGender Preference: Female OnlyAge Limit: Up to 35 yearsExperience Required:Minimum 1 year of experience as a ReceptionistEducational Qualification:Graduate or equivalent (preferred)Skills & Requirements:Fluency in English (mandatory)Strong communication and interpersonal skillsComputer proficiency including:MS Word, MS ExcelEmail drafting & communicationInternet browsing & online searchesPrinting and document handlingKey Responsibilities:Greet and welcome visitors in a professional and friendly mannerAnswer, screen, and direct phone calls and inquiriesHandle incoming and outgoing correspondence (emails, couriers, etc.)Maintain the reception area and ensure a neat, presentable environment Assist in daily administrative and clerical tasksSchedule appointments and maintain visitor logsCoordinate with internal departments for smooth front-office operations