BA Female Jobs in Kollam

Key Responsibilities of a Customer Care ExecutiveCustomer Interaction:Handle inbound and outbound calls, emails, and chat inquiries from customers.Address customer inquiries, complaints, and requests in a professional and timely manner.Provide accurate information regarding products, services, and policies.Problem Resolution:Resolve customer issues efficiently and effectively, ensuring customer satisfaction.Escalate complex issues to higher-level support or relevant departments when necessary.Follow up with customers to ensure their issues are fully resolved.Product Knowledge:Maintain a thorough understanding of the company's products and services.Keep updated with any changes or new product launches.Educate customers on product features and benefits.Customer Feedback:Collect and document customer feedback to help improve products, services, and customer experience.Communicate recurring issues and potential improvements to management.Documentation and Reporting:Record customer interactions and transactions accurately in the companys CRM system.Generate reports on customer service activities, performance metrics, and trends.Maintain and update customer records.Team Collaboration:Work closely with other departments (e.g., sales, technical support, billing) to resolve customer issues.Participate in team meetings and training sessions to stay informed about new products and procedures.Customer Retention:Engage with customers to build strong relationships and loyalty.Implement strategies to retain customers and reduce churn rates.Quality Assurance:Adhere to company policies, procedures, and quality standards.Continuously strive to improve service quality and efficiency.Technical Support:Provide basic technical support and troubleshooting for products and services.Guide customers through technical processes and help them resolve technical issues.Sales Support:Assist with upselling and cross-selling products and services when app

The job designation is of a communicative English Trainer . Needs to follow the syllabus and the curriculum of Grace. Vacancies available In Kerala and Tamilnadu. Candidates from different streams can apply most important is fluency in English language.

URGENTLY REQUIRED FRESHERS FOR FULFILLMENT CENTER OPENINGS, WORK FROM HOME AND FULL TIMEBasic Typing speed, Basic Computer KnowledgeTraining will be provided by our TeamFresher and Experience Both can ApplySalary: Earn up to 20k Per MonthFull-time, Part-time, Regular / Permanent, Fresher

We are searching for an engaged telecaller to boost sales by reaching out to current and possible clients. To this end, the telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow-ups by our staff.To be successful as a telecaller, you should be able to convince even the toughest of individuals to purchase our offerings.Job Responsibilities:Studying the details of each offering and remaining abreast of updates to these offerings.Obtaining and updating lists of individuals' contact details.Calling active and budding clients to encourage the purchase of Servic.Addressing clients' uncertainties, grievances, and suggestions on time.Noting important details of each conversation.Communicating verbal acceptances of offers to our sales team for closing.Recording all successful and unsuccessful attempts to close sales.Attending regular team meetings to clarify progress and performance-related expectations.Conducting each of your functions with the utmost respect, regardless of others' dispositions.Telecaller Requirements:Plus two in Science or Management Courses.Prior experience as a telecaller or similar.Freshers can also applyCompletion of a sales-related training program is preferredLanguages : Malayalam, EnglishComputer literate.Exposure to diverse viewpoints, cultural norms, and experiences.Superb verbal communication.Ability to switch your communication style on a whim.Superb interpersonal, research, and record-keeping skills.Capacity to receive critique without internalizing it.Prefared Location , Trivandrum, Kollam, Kottayam, Idukki, Eranakulam