A Receptionist's duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements.Receptionists are always in contact with people, whether by phone, email or in person. Good communication skills are therefore at the top of the list of desirable qualities. A good receptionist is able to convey information clearly, speaks clearly and loud enough, and masters the art of non verbal communication.