Exchange Server Jobs

Job Description: -To provide technical support and assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.Job Details or accountabilities: -- Serve as the first point of contact for customers seeking technical assistance through variouschannels like phone, chat and email.- Experience in Core IT Support, Addressing Clients Worldwide- Experience troubleshooting and configuring desktop hardware and associated peripherals.- Experience In Multi-Factor Authentication and RSA SecurID- Experience In Virtual Desktop Instances (Oracle / Citrix)- Ability to work in a team environment and communicate effectively through chat systems (e.g.Microsoft teams, Skype)- Experience in ServiceDesk Ticketing Tool ServiceNow.- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.- Experience working in a fast-paced environment.- Strong customer service experience.- Excellent communication skills.- Ability to multitask well.- Real time Ticket creation and documentation.- Ability to perform tasks within SLAs.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the SOPs / KBs related to the issue and the relevantdetails provided by customers.- Walk the customer through the problem-solving process.- Escalate unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update

1. Work on administration of Windows Server assessments and backup monitoring2. Execute maintenance items out of hours (patching)3. Work on out-of-hours server reboots & checks4. Use the best practice customer environment assessment5. Schedule server assessments and review of Event Log (for MS like CS)6. Work on print server management7. Handle user and access management (password, user management, folder access, group policies, drive mapping, mailbox management, the delegation of rights)8. Handle endpoint antivirus management and updates9. Work on on-premises backup alert management and monitoring10. Handle change management11. Prepare and provide reports

Netenrich delivers complete Resolution Intelligence to transform digital operations into smarter business outcomes. With fifteen years innovation across IT, NetOps and SecOps, Netenrich applies a dynamic mix of machine and expert intelligence across a wide range of products and SaaS-based offerings. The solutions integrate with more than 140 market-leading IT and security applications to drive digital transformation, mitigate brand exposure, increase efficiencies, and bridge skills gaps. More than 6,000 customers and organizations worldwide rely on Netenrich to gain increased visibility and actionable intelligence across their IT and cloud networks. The company is privately owned and based in Santa Clara, CA.Job Title: Windows AD and Exchange Admin Experience: 3+ YrsLocation: Hyderabad/BhimavaramResponsibilities & Requirement: Good Knowledge on Server and Client Architecture (Work Group and Domain Systems) on Windows OS (2008, 2012, 2016 and 2019) Windows OS Troubleshooting and administration Troubleshooting Blue Screen Error Hands on experience on Active Directory issues like Replication, Time sync, DNS, DHCP, Schema Updates and IIS on Windows OS (2008, 2012, 2016 and 2019) Experience and Knowledge on O365 Hands on Experience on Exchange Server version (2010, 2013, 2016, 2019) including DAG environment.o Able to build DAG from scratcho Exchange Upgrades Activities.o Troubleshooting Mail related issues on servero Recovery of exchange servers Hardware Knowledge on Blade Servers, ILO and iDRAC Experience on VMware and Hypervisor Handing Issus like, Disk Memory and CPU, Even Logs and Other Customer Requests. Scripting Knowledge (PowerShell or Python or Ansible) Experience with Print and File Servers. Good Knowledge on Backups, Windows Servers Patching Process on Windows Cluster. Hands on with (WSUS, GPO and SCCM)Additional Requirement: Linux Basics and Experience on VMware Microsoft Certifications

Primary Responsibilities:We are seeking an experienced Server Administrator to provide support for Microsoft/VMWare based systems. The role includes excellent troubleshooting for our clients IT issues and supporting their variety of applications andtechnology needs.Our ideal candidate will bring: Minimum relevant 5+ years IT support experience (Windows/ESXi operating systems) Strong working knowledge of: Windows, Networking, EmMail systems, Hardware installations, Servers andother related technologies. A passion for technology, innovation, and making a difference Exceptional documentation skills An eagerness to learn and improve A positive personality, attitude & a Team player. Can thrive under pressure and meet deadlines Ability to be adaptable, flexible, and a multi-tasker Excellent Verbal & written communication skillsTech Skills - Strong Working knowledge on Windows Servers 2012/2016/2019 Administration and troubleshooting of Windows File/Print and Application Servers Troubleshooting on Active directory servers, sites, and services & events. Install, Management and administration experience of ESXi clusters and Hyper V Clusters Experience with Server Hardening on Microsoft and ESXi platforms Hands on experience with PowerShell scripting, automation and Group policy administration Review reports from RMM tools to identify trends and system health and forecast issues Level 2 escalation support for server issues Deployment and administration patch management Hands on experience of Microsoft Office/ Office 365/G-suite, SPAM filters Hands on experience of Printers & Antivirus: management & configuration Advanced-Backup configuration & managementExperience in Azure/AWS Cloud Admnistration