Desktop Support Engineer L2 Female Graduate Jobs in Mumbai

Job Title: Desktop Supoort EngineerLocation Thane ,wagle estate *Job Type:* Full-time(Filed Work)*Overview:*We are seeking a motivated and customer-oriented IT Help Desk Technician to join our team. The IT Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and proficiency in Microsoft Excel and Word to document and report technical issues and solutions effectively.*Key Responsibilities:*- Provide first-level technical support to internal staff and consumers, responding to IT support requests via phone, email, or ticketing system.- Diagnose and troubleshoot hardware, software, and network issues.- Install, configure, and maintain computer systems, software applications, and peripherals.- Assist in the onboarding process by setting up new user accounts and workstations.- Maintain accurate records of issues and resolutions within the ticketing system using Microsoft Excel and Word.- Communicate technical information clearly and effectively to consumers and non-technical staff.- Escalate complex problems to higher-level IT staff or external vendors when necessary.- Perform regular system updates and backups.- Assist in the development and implementation of IT policies and procedures.- Provide training and guidance to end-users on the use of hardware, software, and network services.- Ensure security and privacy of networks and computer systems.- Participate in IT projects and other duties as assigned.

Experience : 2-3 Years Working Timing : 24*7 Shifts (Roster will be shared when candidate joined)Job Title: L2 Support Engineer (Desktop Engineer)job roles and responsibilities: Install and configure Windows and Linux desktop and peripherals and test network connections. Handle daily technical support activities on desktops & laptops, networking and server log monitoring. Basic troubleshooting in printer and scanner. Good knowledge in MS office 2019, office 365, and Open office. Install and regular updates on system applications and browsers. Ensure proper functioning of L2 switch and WIFI Access points. Develop and manage effective professional working relationships with co-workers and clients. L1 support in Desktops, Laptops, software, and hardware for both internal and onsite clients. Addressing user tickets regarding hardware, software, and networking issues and resolve issues within given SLA. Good English communication skills and Flexible to work on weekends.Attend all the calls forwarded by EIT Service Desk and by the Incident management team. Ensure calls are resolved within the SLA agreed upon with document closure under the service desk tool Escalate with documented evidence to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service delivery) and follow up on its closure with a complete resolution Ensure adherence to operational & technical escalation process (escalation Matrix) Provide accurate information in the shift handovers and on email to the respective function managers. Asset Tagging, Patching, and cabling of the relevant function Assets Good communication skills (in English) with internal & external clients.Location: Mumbai, Vikroli & AiroliWork From office