Desktop Engineer L1 Job Vacancies in Pune

Role and Responsibility :Addressing user tickets for issues regarding hardware, software, and networking.Assisting customers through installing applications and computer peripherals.Providing technical support either by visiting on-site or through remote-access systems.Providing IT networks and customer services to users inside and outside the company.Guide users with step-by-step instructions to resolve the issues.Customising the desktop applications as per the needs of users and clients.Advising on software and hardware upgrades.Maintaining a log of job tickets and maintenance tasks.Send the unresolved issues to the next level of the support team.Ensuring that the client systems are working fine.Creating technical reports and manuals.Keep up with current breakthroughs in computing technology and research its reviews.

Technical Support ExecutiveJob DescriptionTroubleshooting of all types of Hardware ( Desktop / Laptop / Printers ) , software application & Networking problems . Installation , Troubleshooting and configuration of Windows / Linux based operating systems & Patch management . Good experience in Installation , configuring & troubleshooting of MS Outlook 2007/10/13/16 or Office 365 , Taking Regular data & mail backup of MS outlook ( PST Configuring & troubleshooting of Desktop / Laptops for L1 level Configure & Troubleshooting of TCP / IP settings & connectivity problems for client computers and add them to domain . Installation and Managing Windows patches for client systems Basic software and 05 Installation

Job Description for Technical Support Engineer L1:Experience - 0 months to 1 year Attend all the tickets forwarded by Service Desk and Incident management team. Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. Supporting end users for their hardware, operating system and application related issue. Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. Ensure adherence to operational & technical escalation process (escalation matrix) Provide accurate information in the shift handovers and on email to the respective Managers. Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's. Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases. Asset Inventory management - need to capture accurate inventory and share with respective Asset team.