Debt Recovery Job Vacancies in Bhubaneswar

As a Recovery Executive, you will be an important part of our team, focusing on collecting payments from customers. Your role is crucial in ensuring that our accounts remain healthy and that financial targets are met.**Key Responsibilities:**- **Customer Follow-Ups:** You will engage with customers to remind them of outstanding payments, maintaining professionalism and fostering positive relationships.- **Debt Collection:** Your primary task will be to recover overdue payments, employing various techniques and strategies to encourage timely payment.- **Record Maintenance:** You will keep accurate records of interactions and payments received. It is vital to document each conversation and update our database accordingly.- **Problem Resolution:** When faced with payment disputes or issues, you will work to find satisfactory solutions, addressing customer concerns while also protecting the companys interests.- **Reporting:** You will generate reports on recovery activities, providing insights on progress and areas that need improvement to your supervisor.**Required Skills and Expectations:**- You should have a minimum of 1-3 years of experience in a similar role, showcasing your ability to handle recovery tasks effectively.- A completed 12th grade education is essential to meet the basic requirements for this position.- Strong communication skills are crucial, as you will interact with customers and other team members frequently.- You should be detail-oriented, with excellent organizational abilities to manage multiple accounts and ensure follow-ups are timely.- Proficiency in using basic computer software and databases will be necessary to track payments and maintain records accurately.

Key responsibilities: Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically. Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo-related issues. Handling collection/repo-related customer service issues/escalations. Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level needs to be tracked & reviewed. Flow rates to the next BKT need to be restricted on the location you are handling. Remove the non-performing FOs, recruit a fresh team and train as and when required. CRM queries need to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at the field level. Receipt book discrepancies need to be discussed with the agency and ensure no reoccurrence of such issues in the field. HHT 100% utilization and report to be submitted to ACM / RCM regularly. HHT not working need to be informed to the IT team for need of support