Customer Support Leader Job Vacancies in Delhi

As a Customer Support Leader, you will play a crucial role in ensuring our customers receive the best support and service. Your work will help build customer loyalty and satisfaction while guiding the support team to perform at their best.**Key Responsibilities:**- **Respond to Customer Inquiries:** Quickly and professionally handle questions and issues raised by customers through various channels, ensuring they receive timely help.- **Lead the Support Team:** Train and manage team members, providing guidance and support to enhance their performance and customer interaction skills.- **Monitor Customer Feedback:** Regularly review customer feedback and reports to identify areas for improvement, ensuring we continuously enhance our service quality.- **Create Support Documentation:** Develop helpful guides and FAQs that assist both customers and team members in resolving common issues efficiently.- **Collaborate with Other Departments:** Work closely with product and sales teams to ensure a seamless customer experience and to relay customer insights that can inform improvements.**Required Skills and Expectations:**- Strong communication skills are essential, as you will need to clearly express solutions to customers.- A friendly and empathetic attitude is important to connect well with customers and understand their needs.- Basic computer skills and the ability to learn new software quickly are necessary for managing customer interactions effectively.- Candidates should display a proactive approach to problem-solving and the ability to think on their feet.- Flexibility and adaptability in a fast-paced environment are crucial, along with a commitment to maintaining a positive customer experience.

*Urgent Hiring: Female Executive (Full-Time)* *Company:* Ganpati Enterprises *Brand Name:* Pratiharye *Location:* Vishwas Nagar, Shahdara, Delhi - 110051 *Nearest Metro:* East Azad Nagar or Krishna Nagar *Job Details:* - *Working Days:* Monday to Saturday (Sunday Off) - *Timings:* 10:30 AM to 7:00 PM - *Salary:* 16,000 to 18,000 per month - *Language:* Basic English (Fluency not mandatory) - *Job Roles:*- Handling customer queries- Confirming and processing orders- Checking and dispatching orders- Tracking shipments*Requirements:* - Punctuality and reliability - Basic English communication skills - Ability to handle customer queries effectively *Future Benefits:* - Incentive plans are being considered for outstanding performance! *Contact Information:* - *Phone:* +91 95607 32360 - *Website:* [www.pratiharye.com](http://www.pratiharye.com) *Only 1 position left!* This is an urgent hiring. Apply now for a promising opportunity with futureincentives!

Make calls and generate leads for loans.Query sloving of client.Strong written anx verbal communication required. Documents completing from clients.Process the file for further loginFollow up from clients.

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About the RoleWe are looking for an experienced Customer Service Team Leader who can lead day-to-day operations across multiple customer touchpoints (calls, chats, and tickets). The ideal candidate should have 7-11 years of experience in customer service for fast-paced startups, with proven expertise in handling high-volume inbound queries, problem-solving, and cross-functional collaboration with Operations and other teams.Key ResponsibilitiesLead and manage a customer service team handling inbound calls, chats, and tickets.Monitor daily service performance, ensuring SLA adherence (response time, resolution rate, CSAT, etc.).Perform Root Cause Analysis (RCA) on recurring issues and drive process improvements.Collaborate with Operations, Product, and Tech teams to escalate and resolve complex customer issues.Ensure accurate ticket categorization, tracking, and reporting through CRM/Helpdesk tools.Train, coach, and mentor team members to enhance communication, problem-solving, and customer handling skills.Manage shift schedules, workforce planning, and daily team huddles.Prepare and present weekly/monthly reports on team performance, customer pain points, and improvement initiatives.Drive customer-first culture while maintaining operational efficiency.Key Requirement8-11 years of experience in customer support operations, with at least 23 years in a team lead role.Strong experience handling inbound calling volume, chat support, and email tickets.Ability to analyze data and perform RCA to identify process gaps.Exposure to cross-functional collaboration with Ops, Product, and other business units.Strong people management skills able to coach, motivate, and manage teams effectively.Excellent communication skills (English + Hindi, additional languages preferred).Prior experience in startup or high-growth environment preferred.Hands-on experience with CRM/Helpdesk tools (e.g., Freshdesk, Zendesk, Salesforce, etc.).Work EnvironmentWorking Days: 6 days a weekWorking hours :-9am - 8pmLocation: Gurugram sec-39

-To respond to the customer messages.- Daily listing updates (Placing designs in mockups, moving the prepared images to the store,listing, entering the title and tags correctly)- To make listings on our web page, and to update current listings,- To respond the incoming phone calls (our page has just been established, advertising andpromotional activities have not started yet and there are no phone calls at this stage).