Customer Retention Executive 12th Pass Jobs in Mumbai

We are looking for a Customs Executive to join our team in Malad East. This is an entry-level position suitable for individuals with 0 to 1 year of experience. Candidates must have completed at least their 12th grade education.**Key Responsibilities:**- **Documentation Handling:** Prepare and manage all necessary customs documentation for imports and exports to ensure compliance with regulations.- **Customs Clearance:** Work with customs officials to facilitate the clearance of goods, ensuring all protocols are followed to avoid delays.- **Regulatory Compliance:** Stay updated with customs laws and regulations to ensure that all processes meet legal standards.- **Coordination with Stakeholders:** Communicate with shipping companies, freight forwarders, and other stakeholders to ensure smooth logistics and address any issues that arise.- **Data Entry and Record Keeping:** Maintain accurate records of transactions and customs declarations for future reference and audits.**Required Skills and Expectations:**Candidates should have a basic understanding of customs regulations, and good attention to detail to ensure accuracy in documentation. Strong communication skills are essential for effective interaction with various stakeholders. You should also have basic computer skills, particularly in data entry, to maintain records efficiently. Being a team player and having a willingness to learn are important traits for this position. Candidates should be able to work responsibly in an office environment and demonstrate a positive attitude towards tasks and challenges.

Handle customer queries via phone, email, or chat efficiently and professionally.Provide accurate information and effective solutions to ensure customer satisfaction.Maintain high-quality service standards and adhere to company policies.Perform accurate data entry and documentation of customer interactions.Meet performance targets such as quality scores, turnaround time, and productivity.Resolve issues promptly while maintaining a positive customer experience.Uphold confidentiality and data security at all times.Adapt to various client processes, tools, and business requirements.Participate in regular training and skill development programs.Contribute to continuous process improvement and team collaboration.

Hiring for 100 Customer Service Executive Jobs in Mumbai, Thane, Navi Mumbai, for Freshers, Required Educational Qualification is : Higher Secondary with Good knowledge in Customer Relationship, Customer Care, Customer Retention, Customer Support, Customer Management etc.

Schedule: Morning shiftSupplemental pay types: Overtime payAbility to commute/relocate: Cuttack: Reliably commute or planning to relocate before starting work (Required)Education: Bachelor's (Preferred)Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred)

Job Dimension: Ensure complete and correct information is transferred to the customer on every callShould handle the customers confidently and assertivelyEnsure 100% customer satisfaction on all the calls handled and improve the overall CSATShould be fine with rotational week offsas per the process requirement.Should be fine with all the shifts as per the company requirement.Ensure minimum login hours are metMeet the basic process metrics management like ConversionC-SAT scores, Call quality scores, Product test scoresetc as defined for his level.Reporting basic escalation to supervisor.Knowledge & Skills:Should be able to communicate in grammatically correct average EnglishShould be able to understand an comprehend English/HindiShould be able to speak professional and correct hindiClarity of Speech No MTI affecting pronunciation/UnderstandingProcess and product awarenessIndustry and domain knowledgeCustomers centricityShould have basic knowledge of operating computer start, restart, shut down, different parts Basic shortcuts CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etc- Should have basic typing knowledge.- 20 words per minuteFact Finding Analysis: Required as a part of day to day work to identify issues, analyze and escalate it to the concerned on time

Receiving and making calls to the customer who are the clients of our 3rd party outsource client.