CSE Job Vacancies in Visakhapatnam

Responsibilities:Provide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines and policiesFamiliarity with CRM systems and practicesProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively.Qualification: Any Graduate with 1 year of experience in customer service role.

Customer Service Associate Duties and Responsibilities:1.Answer incoming calls and emails in an efficient manner2.Identify customer questions, concerns, and overall needs3.Provide accurate answers and solutions to customer queries4.Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfactionQualification Required:Any Degree with Good communication skills