Chat Process Executive 12th Pass Experience Jobs in Pune

We are looking for a Chat Support Executive who will be responsible for assisting customers through online chat. This role requires effective communication and problem-solving skills to meet customer needs.**Key Responsibilities:**- **Respond to Customer Queries:** Quickly address questions and concerns raised by customers via chat, ensuring a timely response to enhance customer satisfaction.- **Provide Product Information:** Deliver accurate information about products, services, and company policies, helping customers make informed decisions.- **Resolve Issues:** Identify and troubleshoot customer problems, working diligently to find effective solutions and escalate issues when necessary.- **Maintain Chat Records:** Keep detailed records of chat interactions for future reference and to improve service quality.- **Collaborate with Team:** Work closely with other team members to share insights and improve the overall customer experience.**Required Skills and Expectations:**- Strong communication skills: Ability to convey information clearly and effectively in written form is crucial for this role.- Customer-centric attitude: A genuine desire to help customers and resolve their issues promptly is essential.- Basic computer skills: Familiarity with chat support systems and basic computer operations is necessary for conducting chat support efficiently.- Problem-solving abilities: Must be able to think quickly and creatively to resolve customer issues and improve their experience.- Team player: Willingness to collaborate with peers and contribute to a positive work environment is expected.

We are seeking enthusiastic and customer-oriented individuals to join our team as Chat Support Agents. In this role, you will be responsible for engaging with customers through live chat, addressing their inquiries, resolving issues, and providing a seamless and positive experience. The position offers flexibility with both day shift and night shift options available.

1) Grad/Undergrad with minimum 6 month of experience in chat process in previous role/s2) An advisor will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, technical troubleshooting and complaints) using the live chat channel.3) Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.4) Excellent communication skills, written and verbal. Problem Solving Skills. Build a logical approach to address problems.5) Basic levels of computer proficiency. Working knowledge of MS Office applications like Word & Excel6) Experience of working in live chat processes or customer services or Telecoms industry (desirable)7) 18 hours/7 days rotational shift. 8) Strictly WORK FROM OFFICE ONLYFor More Information