BOOKING Job Vacancies in Vadodara

1. Customer Interaction & Issue ResolutionServe as the initial contact for customer queries via email, chat, or phone.Understand customer concerns and provide prompt responses using knowledge base and standard operating procedures.Troubleshoot common product issues, guiding customers through basic resolutions.Accurately log customer interactions and issues in hubspot.2. Escalation & CollaborationIdentify and escalate complex issues to Tier 2 when needed.Work closely with cross-functional teams, including Technical Support and Product teams, to ensure customer concerns are addressed efficiently.Follow up on unresolved customer cases, ensuring timely resolution and customer satisfaction.3. Customer Experience & Service ExcellenceMaintain a high level of professionalism and empathy in all interactions.Ensure compliance with SLAs (Service Level Agreements) for response and resolution times.Gather customer feedback and provide insights to improve product usability and support processes.4. Knowledge Management & Continuous LearningStay updated with flydocs product updates, new features, and system changes.Contribute to internal knowledge bases and FAQs to improve first-contact resolution.Participate in training sessions and skill enhancement programs.RequirementsRequirementsEssential SkillsCustomer Service Excellence: Strong communication and interpersonal skills to engage with customers effectively.Technical Aptitude: Basic understanding of SaaS applications, troubleshooting, and ticketing tools.Problem-Solving: Ability to analyze customer concerns and provide logical solutions.Time Management: Ability to handle multiple queries efficiently while meeting SLAs.Preferred Skillsflydocs platformExperience in the aviation or SaaS industry is a plus.Familiarity with CRM tools.Basic understanding of data handling and reporting.

Dear Sir/Ma'amGreetings of the day !!!This is to inform you that we do have the job openings for fresher and experience Candidates for the profiles Air Ticketing ExecutiveResponsibilities:Creating accurate project specificationsDesigning engineering experimentsCreating technical reports for customersCompleting regulatory documents concerning safety issuesFinishing projects on time and within budgetCommunicating with clients and coworkers about analysis resultsEligibility Criteria:Indian national between 18 to 30 yearsMinimum Qualification:10+2 and GraduateFluent in English and HindiWell-groomed with a clear complexionMature and positive with strong interpersonal and communication skillsDepartment: Freshers / ExperienceIndustry: Airlines / Aeronautical/ Engineering.For any clarifications please feel free to contact:Mail us at - [Confidential Information]

Hiring for 50 Airport Ticketing Agent Jobs in Ahmedabad,Surat,Vadodara, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.C.A, B.B.A, B.Com, B.Ed, BDS, B.Sc, B.E with Good knowledge in Air Ticketing,Aviation,Holiday Packages,Hotel Booking,Ticket Booking,Basic Computer Skills,BHM etc.

Job Title: Commission-Based SellerLocation: Gujarat State, IndiaQualifications: Min.10th passBasic English and Gujarati & HindiSkills: Local Language and Basic Hindi/ English,Communication, Social Media, Sales. Job Description: We are seeking motivated individuals to join our team asCommission-Based Ticket Sellers in Gujarat State. As a Ticket Seller, you willbe responsible for selling tickets for various events, attractions, or transportationservices.You will engage with customers, answer inquiries, and provideinformation about ticket options and pricing.Responsibilities:-1. Approach potential customers2. Maintain a positive attitude while interacting with customers.3. Provide accurate information about ticket prices, seating options, and event details.4. Maintain Sales RecordCompensation:- This position offers a commission-based salary structure, where earnings are based on the number of tickets sold.