1.Technical Support & MaintenanceProvide first-level IT support for hardware and software issuesInstall, configure, and troubleshoot desktops, printers, scanners, and LAN/WiFi networksCoordinate with vendors for equipment servicing and replacements2.System Monitoring & ReportingMaintain daily logbooks of IT issues, resolutions, and uptimeEnsure all systems and devices are functioning smoothly3.Documentation & RecordsMaintain inventory of IT assets and software licensesEnsure record-keeping as per departmental formats4.ComplianceFollow government security protocols for IT usageAssist with data backups and basic cybersecurity procedures5.User SupportAssist government officers with system usageTrain users on basic troubleshooting and software handling