Automobile Service Manager Job Vacancies in Bangalore

A) Customer Satisfaction & Quality of Repairs Set, monitor and take corrective measures for the following targets: Customer satisfaction, telephone report (Post Service follow ups), quality of work results and analysis, analyzing Customer Satisfaction Survey results and implementing short term and long term countermeasures. Implement measures and programs to achieve customer retention and goodwill.Ensure that parts requirements of customers are met quickly and efficiently.Implement measures and programs in the field of customer support and loyalty. Maintaining business relations with key workshop, parts and accessories customers (e.g. Key accounts, fleet operators, contract workshops); Maintaining contacts with opinion formers (such as club committees, government agencies, local politicians); Promoting creative customer support ideas put forth by staff. Protecting the customers interests in terms of the workshop service quality process chain. Protecting the customers interests in terms of ensuring rapid, need-oriented supply of Genuine Parts and accessories. Meeting the quality standards as the basis for ensuring customer satisfaction Ensure new parts and services required are identified during repair process Drive sale of Extended Warranty and Accessories during service B) Repair Process Implementing Service Core process in workshop repair activities to ensure complete customer delight. Continuous monitoring of the attainment of the goals set as above and the prompt initiation of corrective measures where required. Work allocation amongst the workshop team, monitoring, technician rotation, allocation of technicians as per vehicle type Coordinate with the Parts team for efficient planning for parts and consumable requirements Regularly track and monitor ELSA Pro usage for the workshop Implementing Final Inspection/ Q-Management (and Q-Check) to attain superior quality in workshop repairs.

We have vacant of 2 Automobile Service Manager Jobs in Bengaluru,Automobile Service Manager, Experience Required : 6 Years Educational Qualification : Diploma Skill Automobile Service Manager etc.

We have vacant of 1 Workshop Manager Job in Kalyan Nagar Bangalore Experience Required : 2 Years Educational Qualification : Diploma Skill Heavy Equipment,Work Management,Automobile Service,Workshop Management,Warranty Handling,Warranty Management, Team Handling,Reporting Analyst etc.

Managing day to day workshop activities with profit while adhering to system and process

Coaching of Workshop staff for better performance and profitability. Coach and build proficiency in terms of process, system, customer relation daily work management and CSI Etc. for automobile dealership.

Attending safety meetings to ensure the service team abides by safety policies and proceduresMentoring the service staff by promoting an environment where they can grow and excel in their craftPerforming administrative duties such as communicating with vendors, greeting customers or answering phone calls to schedule service appointmentsManaging a team of Service Technicians and AdvisorsDeveloping a working knowledge of industry laws and regulations to ensure their service department is in complianceMaintaining customer relationships to ensure repeat customers by handling customer concerns in a timely manner