Non Voice Process BPO Call Center

In this role as a Voice Process Executive, you will be responsible for interacting with customers to address their inquiries and provide assistance with products or services. Your primary tasks will include:

- **Handling Customer Calls**: You will answer inbound calls from customers, ensuring a friendly and professional tone while addressing their needs or concerns.

- **Providing Information**: It is essential to give accurate information about products and services, guiding customers to make informed decisions.

- **Resolving Issues**: You will work on troubleshooting customer issues and providing effective solutions to enhance their experience.

- **Maintaining Records**: You will document all customer interactions accurately in the system to ensure a clear communication history and assist in follow-ups if necessary.

- **Achieving Targets**: Meeting performance targets, such as call handling time and customer satisfaction scores, will be a key part of your responsibilities.

To be successful in this role, you should possess the following skills and qualities:

- **Clear Communication Skills**: You must speak clearly and effectively, as you will be communicating with customers over the phone.

- **Problem-Solving Abilities**: Being resourceful and able to think on your feet will help you resolve customer issues efficiently.

- **Technical Proficiency**: Familiarity with phone systems and basic computer applications is essential for documenting calls and accessing information.

- **Adaptability**: You should be ready to work in a fast-paced environment and adjust to various customer needs.

Overall, we are looking for someone dedicated and motivated to provide exceptional customer service from the comfort of their home.

• Experience

  1 - 5 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home