Responsibilities & Duties:
Contact individuals and businesses by telephone to promote our services
Excellent communication and presentation skills
Candidate must be good at explaining the features of the services
Deliver the pitch efficiently to the customers also keeping in mind that they fulfill each and every requirement of a customer
Keep a record of each and every personal detail and maintain all the conversations made over the telephone for future reference
Schedule appointments so that the sales team gets in touch with the probable customers
Most importantly, a telemarketer needs to follow up with the customer on what they had discussed in the last phone call
Ask pertinent questions to understand the customer’s requirements
Deal with complaints or doubts to safeguard the institution reputation
Reminder of pending fees in consultation with A/c department
Academic counseling through calls/meetings