Telemarketer

Caliber Consultant

must have experience in portea home healthcare/ broomees/ apollo homecare/ dabur homecare/ healthcare at home/ care 24/ max home healthcare/ care to cure/ curodoc/ eldercare/ life circle/ emoha elder care/ epoch home care

excellent communication skills are crucial.

principal duties and responsibilities:

sales related responsibilities

• call on the data and convert it into sales.

• create new client base for the organization.

• attending to the inbound calls and converting them into sales.

schedule appointments for patients/clients:

• answer telephone promptly and in a polite and professional manner.

• obtain and enter accurate demographic information into the crm (address, telephone number, name of insurance or self-pay status etc.)

• schedule appointment correctly - review appointment date, time, location, and provider name with caller.

• inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

• remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.

• remind caller of cancellation/rescheduling.

• answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.

act as a liaison for the patients/clients and the center:

• direct calls to other departments as needed.

• use sound judgment in handling calls, especially with upset patients.

• understanding of when to escalate calls to the senior authorities.

service patients:

• make reminder calls as requested.

• make calls to reschedule appointments when necessary.

• aid with mailings and other projects as call volume permits.

other reasonably related duties as assigned by supervisor or manager.

qualifications:

• graduate. associate degree or related healthcare certification preferred.

• one year of experience in customer service and/or related clinical environment; working knowledge of

• Experience

  2 - 5 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree

• Role

  Telemarketer

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office