Telecalling Executive

KYONICA MULTISOLUTIONS PVT.LTD.

• answer incoming and outbound calls and respond to customer’s emails

• management and resolve customer complaints

• sell products and place customer orders in the computer system

• identify and escalate issues to supervisors

• provide product and service information to customers

• research required information using available resources

• research, identify, and resolve customer complaints using applicable software

• process orders, forms, and application

• route calls to appropriate resources

• document all call information according to standard operating procedures

• recognize, document, and alert the management team of trends in customer calls

• follow up customer calls where necessary

• upsell products and services

• complete call logs and reports

• other duties as assigned

telecaller qualifications and skills

• high school diploma or equivalent

• proficient in relevant computer applications

• 0-1 years of experience in a call center environment

• knowledge of customer service practices and principles

• excellent data entry and typing skills

• superior listening, verbal, and written communication skills

• ability to handle stressful situation appropriately

• Experience

  0 - 3 Years

• No. of Openings

  25

• Education

  Higher Secondary, Secondary School

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office