Genpact Hiring for Google Fresher can Apply

Mildjob Manpower Consultancy

Position: Fresher role in international voice process

Location: Hyderabad (Hafeezpet)

Experience: Fresher

Shift: Must be comfortable working in rotational shift

Education: Graduation/Masters (Any Stream)

Pass out year: 2019 and above

Salary: Rs 16,100

Company: Genpact (working for Google)

Note: Should be fluent in speaking English

Job Description:

Roles and Responsibilities:

Providing proactive customer outreach

Handling customer complaints and provide appropriate solutions

Collecting and analyzing customer feedback

Keep records of customer interactions, process customer accounts and file documents

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Skills Required:

Excellent communication and presentation skills (Language required- English)

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

Interview Process:

Rounds-

Possibility for Pre-assessment

Training for 10days

Mid Assessments

Final Interview

Experience : 0 - 1 Years

No. of Openings : 300

Education : Any Bachelor Degree, M.A, M.Arch, M.C.A, M.Com, M.Ed, M.Sc, M.Tech, MVSC

Role : Telecaller

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India