Fresher hiring for Telecaller

IMPHI PRODUCT PVT. LTD.

0 - 1 Years
15 Openings
0.8 - 2.0 Lac/Yr
Posted today
Face-to-Face interview
Noida Sector 63

Key Skills

Good Communication Skills Soft Skills Problem Solving Customer Support Basic Computer Skills Sales Outbound Calling Domestic BPO Inbound BPO Sales

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Job Description

A Telecaller job primarily involves interacting with customers or potential clients via phone calls to promote products or services, gather information, or provide customer support. They may handle both inbound and outbound calls, requiring strong communication and interpersonal skills. Responsibilities include generating leads, resolving customer issues, and maintaining accurate records.

Making outbound calls:

Telecallers contact potential customers to promote products or services, explain benefits, and gather information.

Handling inbound calls:

They answer customer inquiries, address complaints, and provide solutions.

Generating leads:

Identifying and qualifying potential customers who may be interested in the company's offerings.

Following up with leads:

Maintaining contact with potential customers to nurture relationships and encourage conversions.

Resolving customer issues:

Addressing customer complaints and concerns effectively to ensure satisfaction.

Maintaining call records:

Accurately documenting customer interactions and details in CRM systems.

Understanding customer needs:

Actively listening to customers and identifying their specific requirements.

Achieving sales targets:

Working towards individual and team sales goals by effectively promoting products and services.

Following scripts:

Adhering to communication scripts and guidelines to maintain professionalism and consistency.

Building rapport:

Developing positive relationships with customers by providing friendly and engaging communication.

Following up on calls:

Following up with customers after initial contact to address any remaining questions or concerns