- Conduct outbound calls to potential customers: Tele caller will be responsible for making calls to potential customers to promote products or services, generate leads, and set up appointments for sales representatives.
- Follow scripts and guidelines: Tele caller will follow a script provided by the company to ensure consistency in communication with customers. They will also adhere to guidelines regarding dos and don'ts during calls.
- Maintain call records: Tele caller will keep detailed records of calls made, responses received, and follow-up actions required. They will update the information in the company's database accurately and timely.
- Provide information to customers: Tele caller will provide accurate information about products or services to customers, answer their queries, and address any concerns they may have to the best of their ability.
Skills and Expectations:
- Excellent communication skills: Tele caller should have strong verbal communication skills to effectively communicate with customers over the phone.
- Patience and perseverance: Tele caller should be patient and persistent while dealing with customers to build a rapport and achieve desired outcomes.
- Basic computer skills: Tele caller should be proficient in using basic computer tools such as email, spreadsheet, and CRM software to input and track call records.
- Sales acumen: Tele caller should have a basic understanding of sales techniques to identify potential leads and convert them into customers.