Job Title: Telecaller / Telecalling Executive - Customer Verification (Faridabad)
Company: Shiva Teleconnects Pvt. Ltd. (STPL)
Job Type: Full-time
Salary: ₹10,000 - ₹12,000/month (based on experience)
Location: Faridabad, Haryana (in-office for initial training; work-from-home after)
Job Description:
We are hiring Telecallers to support our ongoing project with a Gas Company. The role involves calling customers from a provided list to check whether their home is ready for an LPG-to-PNG gas connection conversion, and passing on verified, ready cases to our field team.
What you'll do:
- Make outbound calls to customers from a daily list provided by the company
- Ask a short set of questions to confirm whether the required pipeline work is complete at their home
- Record the outcome of each call clearly (ready / not ready / follow-up needed) in a simple daily tracker
- Share the day's list of ready cases with the team coordinator each evening
- Re-attempt customers who couldn't be reached, and follow up on cases marked check back later
What we're looking for:
- Comfortable making a high volume of calls every day
- Clear spoken Hindi; basic spoken English preferred
- Polite, patient, and consistent - most calls will not result in a ready case, and that's expected
- Basic smartphone/computer comfort for logging call outcomes
- Freshers welcome; prior telecalling/BPO/customer service experience is a plus
Work arrangement:
- First 1-2 weeks: in-office training to learn the calling script and reporting process
- After that: work-from-home, with a case list shared each morning and results submitted each evening
Why join:
- Fixed monthly salary, paid on time
- Simple, repetitive, low-pressure calling work - no sales targets, no cold pitching
- Flexible work-from-home role after the initial training period
To apply, share your name, location, and any prior calling/customer service experience.