Position Title: Trainee – Telesales Officer (TSO) Hindi
Experience required: 0 – 1 year
Work Location: Ambattur Industrial Estate, Chennai, Tamil Nadu, India
Educational Qualification: Any Diploma / Undergraduate (or) Postgraduate Degree (Candidates with backlogs are also eligible)
Key Responsibilities:
• Engage with customers via outbound calls to promote and sell credit card and loan products.
• Clearly pitch the product features, benefits, and eligibility criteria to potential customers.
• Your primary responsibility is to proactively understand and address customer needs by managing a high volume of outbound calls, averaging between 200 to 300 calls per day
• Demonstrate proficiency in multiple languages to meet the diverse customer segments.
• Meet and exceed daily sales targets consistently.
• Accurately fill out application forms based on customer-provided information during calls.
• Conduct KYC (Know Your Customer) verification as part of the on-boarding process
• Maintain a neutral and professional tone throughout the conversation to ensure customer satisfaction and delight.
Required Skills:
• Strong verbal communication skills in English; proficiency in additional regional languages is highly desirable.
• Excellent sales and convincing abilities.
• Multilingual communication capability is a plus.
• Ability to handle customer queries effectively and professionally.
Compensation & Benefits:
• Initial Salary: ₹18,000 per month(Consolidated pay) + Incentives
• After 3 Months (Performance-Based): ₹19,500 per month(Consolidated pay)
• After 6 Months (Performance-Based): ₹ LPA + Incentives + Medical Insurance + Promotion
Work Schedule:
• Shift Timings:
• Initial: 10:00 AM to 7:00 PM (inclusive of breaks)
• Post-Promotion: 10:00 AM to 8:00 PM (inclusive of breaks)
• Working Days:
• Initial: 6 days a week with 1 rotational weekly off
• Post-Promotion: 5 days a week with 2 rotational weekly off