Technical Support Executive

Wrixty Services

responsibilities

● responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.

● support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.

● support activities include supporting end-users accepting it break-fix requests from customers across multiple entry points, providing it break/fix issue resolution or escalation of the issue to the appropriate team.

● first line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically windows, mac os, apple, google for work, android phone support, mdm, airwatch etc.)

● exposure to retail industry devices such as point-of-sale devices, zebra devices, switches, routers, printers, other store equipment devices is preferred.

● perform post-resolution follow-ups to help requests or incidents.

● research issues and resolves technical problems.

● creating/updating knowledge articles and support processes functions

qualifications

● experience – min. 6 month to 1 year (mandatory) and 1 to 2 years (preferred)

● written and verbal communication skills.

● exceptional ability to multitask.

● exceptional ability to adapt and learn new platforms and skills on the fly.

● exceptional sense of urgency

● exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

● ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.

● good to have - experience using and proficient in apple hardware, mac os, google (g-suite),

• Experience

  1 - 4 Years

• No. of Openings

  500

• Education

  B.C.A, B.Com, B.E, M.C.A, M.Com, M.Tech

• Role

  Technical Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office