Technical Support Engineer

Sunshine Manpower Solution And Services

PURPOSE-

Level one, Technical support via phone, email or in person for all customers/distributors of

APEC region. To provide technical online training / customized training to the customers in the region

KEY RESPONSIBILITIES-

1) Provides day-to-day delivery of technical support services across APEC countries.

2) Works collaboratively with other technical support staff to ensure that enquiries are resolve/distributed in line with agreed service levels.

3) Ensures that quality standards, quality procedures and corporate standards are met. Ensures safety standards and regulations are maintained.

4) Works collaboratively with other Company Divisions, APAC subsidiaries and Prague HQ to provide measurable data and reports, ensuring that department goals are met, and outcomes are delivered on time and on budget.

5) Provide technically focused presentations to the customers and distributors in respective

territory, at the presale stage to guide the customers in the selection of right products for right application.

6) Solving, investigation and troubleshooting of issues with Company products and applications on daily basis.

7) Collaborates with both the Operational Services & Support Manager and the Regional Technical Support & Services Manager to meet customer needs and continuously improve support services.

8) Maintain technical equipment used for demonstration and training purposes Company starter kits and controllers demo sets

KEY ACCOUNTABILITIES-

The incumbent is accountable for:

Effective liaison with all APEC subsidiaries to ensure a seamless service.

Showing honesty, professionalism, reliability and desire to achieve results, willingness to accept responsibility for the job you do.

Working constructively with people to achieve a common goal. Creating Value for Customers and generating enquires for sales guys

Commitment to meeting the needs of their various customers, inside and outside the organization.

To demonstrate accountability, they will

Experience : 1 - 4 Years

No. of Openings : 3

Education : Diploma, B.Tech/B.E, M.Tech

Role : Technical Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India