Team Leader

Managing employee performance, including conducting performance evaluations and providing feedback to employees

Managing work schedules and overtime hours for the team, making sure that all shifts are covered

Conducting training sessions to help employees improve their skills and learn new processes

Reviewing incoming calls or chats to determine how best to respond to customer inquiries

Scheduling meetings to discuss issues or concerns with customers or other departments within the company

Monitoring call center activity to identify opportunities for improvement or resolve problems in real time

Identifying opportunities for cost savings by reducing unnecessary expenses or increasing efficiency in operations

• Experience

  2 - 3 Years

• No. of Openings

  3

• Education

  Graduate (B.B.A, B.C.A, B.Com, Certificate/Diploma/Others)

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office