Business / Customer:
Articulate/ communicate in a manner which is understood by clients / endusers.
Connect with the customer & provide highest level of satisfaction to the customer.
Effectively communicate information on products/services or trouble shoot issues within the specified time frames as agreed upon with the contract owner, in a manner that is understandable by the end User/ customer.
Connect with the contract owner & provide highest level of customer satisfaction.
Strive to understand and resolve issues/queries at the first instant.
New Business process such as Policy creation, Documentation collection & Review, seeking regulatory approvals, Policy despatch, Reinstatements, Endorsements, Renewals, product conversions, underwriter support, Authorisations, Binding, quotes and Policy Issue, multiple levels of coding, Agency , broker and Vendor support such as Respond to queries, commision calculations & Pay out, contract renewals, Agent licensing,.
Policy owner services:
Change endorsements, cancellations, product conversions, coverage extensions, and call handling, disbursements, Reserve Management, Suspense management, repayments, over payents, funds file management, return payments, withdrawals, rconciliations, wire trasnfers, ACH handing, respond to queries via calls or email regarding any of the indicative trasactions listed above
Claims management Claim registration through calls or emails related to First notice of loss, workers compensation, death claims, medical bill review, medical coding, disability claims, surveyor document review, trasncription, Investigation, Assignments, Fraud management, Legal documents, invoices, Appeals,, TAx compliance.
Statutory and Legal reporting requirements, identify and manage exceptions.
Project / Process:
For Data processes:
Achieve process Service Level Agreements / metrics productivity and quality targets within the established timelines.
Ensure process guidelines are followed and met as documented.
- Transaction Processor
- Customer Satisfaction
- Process Improvement
- Root Cause Analysis
- Service Level Agreement
- Policy Creation