Support & Implementation Engineer

BeeS Software Solutions

application support & implementation engineer who will provide high-level onsite and remote it technical liaison. the application support & implementation engineer will be responsible for the full life-cycle of incidents and problems. the position will require close working with all teams in all levels of technical support and engineering.

responsibilities

• implement and install solutions on the customer's test and production environments.

• should know and understand the complete domain to implement the application at client location

• work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (. database, application, network, communication, and integration interfaces levels).

• act positively and respond promptly to the customer’s requests/tickets.

• prepare, review and ensure accuracy of technical documentation.

• conduct preventive / corrective maintenance visits to customer sites physically or remotely.

• perform any other job-related duties incidental to the work.

• exceptional ability to provide front end support to internal departments and web-based clients.

• advanced proficiency in determining the causes of application errors and repairing them.

• provide technical support for enterprise-level application systems.

• respond to general questions and trouble tickets in a timely manner.

• research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.

• prioritize multiple, open issues and maintain service reports.

• establish the root causes of application errors.

• document issue triage as troubleshooting progresses.

• follow best practices for change control of proposed solutions

• document actionable bugs for engineering resolution.

• willing to work in client locations.

work timings: monday to saturday 9 am to 6:30 pm

note: candidates who can join immediately or within 15 days can apply

• Experience

  1 - 4 Years

• No. of Openings

  2

• Education

  B.E, M.C.A, M.Tech, Post Graduate Diploma

• Role

  Support & Implementation Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office