Support & Implementation Engineer

BeeS Software Solutions

Application Support & Implementation Engineer who will provide high-level onsite and remote IT technical liaison. The Application Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.

Responsibilities

Implement and install solutions on the customer's test and production environments.

Should know and understand the complete domain to implement the application at client location

Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (. Database, Application, Network, Communication, and Integration Interfaces Levels).

Act positively and respond promptly to the customers requests/tickets.

Prepare, review and ensure accuracy of technical documentation.

Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.

Perform any other job-related duties incidental to the work.

Exceptional ability to provide front end support to internal departments and web-based clients.

Advanced proficiency in determining the causes of application errors and repairing them.

Provide technical support for enterprise-level application systems.

Respond to general questions and trouble tickets in a timely manner.

Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.

Prioritize multiple, open issues and maintain service reports.

Establish the root causes of application errors.

Document issue triage as troubleshooting progresses.

Follow best practices for change control of proposed solutions

Document actionable bugs for engineering resolution.

Willing to work in client locations.

Work timings: Monday to Saturday 9 AM to 6:30 PM

Note: Candidates who can join immediately or within 15 days can apply

Experience : 1 - 4 Years

No. of Openings : 2

Education : B.Tech/B.E, Post Graduate Diploma, M.C.A, M.Tech

Role : Support & Implementation Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India