prerequisite:
• greet and direct customers
• provide accurate information (. product features, pricing and after-sales services)
• answer customers’ questions about specific products/services
• conduct price and feature comparisons to facilitate purchasing
• cross-sell products
• ensure racks are fully stocked
• manage returns of merchandise
• coordinate with the sales team to provide excellent customer service (especially during peak times)
• inform customers about discounts and special offers
• provide customer feedback to the sales manager / head
• stay up-to-date with new products/services
requirements and skills
• proven work experience as a retail sales representative, sales associate or similar role
• understanding of the retail sales process
• familiarity with consumer behavior principles
• knowledge of inventory stocking procedures
• basic math skills / calculation methods
• track record of achieving sales quotas
• excellent communication skills, capable of building trusting relationships
• ability to perform in fast-paced environments
• digital marketing knowledge (through social media network)
• basic computer knowledge (ms office/excel/email)