Service Now Admin

Burgoen IT Sevices

Need minimum 5+ years of experience in service now support.

Handle multiple teams and provide solutions.

Experience in handling larger teams with min 10-20+ team members.

Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

Excellent analytical and problem-solving skills to resolve technical issues

Strong knowledge of the ServiceNow data model

Understands technical and functional design requirements for ServiceNow

Support the creation of custom reports/dashboards

Troubleshoot and resolve problems

Orchestrate and automate tasks

Participate in department on-call rotation.

Staying up to date with the latest releases, product enhancements, and plugins.

Perform routine update set updates within the system for all changes made

Perform standard system cloning from production to test environment

Overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules

Work independently and as a technical team member

Work in multiple instances and domains, supporting internal and external customers

Advise functional and admin teams on design, development and overall ServiceNow best practices

Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.

Facilitate and support the rollout of new application and enhancements in ServiceNow

Analyze system performance issues and determine performance enhancements

Create new applications, modules, and tables

Activate a plug-in

Create and track Service Catalog requests, and items with variables

Create, monitor, modify, and publish Service Catalog workflows with approvals

Follow the notification process back to the Business Rule

Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions

Experience : 7 - 13 Years

No. of Openings : 1

Education : Professional Degree

Role : Service Now Admin

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India