Service Now Admin

Burgoen IT Sevices

• need minimum 5+ years of experience in service now support.

• handle multiple teams and provide solutions.

• experience in handling larger teams with min 10-20+ team members.

• experience administering a servicenow instance including the group and user maintenance, acl, ui actions, catalog items, etc. excellent knowledge of servicenow best practices and ongoing knowledge of latest servicenow features

• excellent analytical and problem-solving skills to resolve technical issues

• strong knowledge of the servicenow data model

• understands technical and functional design requirements for servicenow

• support the creation of custom reports/dashboards

• troubleshoot and resolve problems

• orchestrate and automate tasks

• participate in department on-call rotation.

• staying up to date with the latest releases, product enhancements, and plugins.

• perform routine update set updates within the system for all changes made

• perform standard system cloning from production to test environment

• overall ownership of our servicenow instance including incident, knowledge, problem, change, service request, and cmdb modules

• work independently and as a technical team member

• work in multiple instances and domains, supporting internal and external customers

• advise functional and admin teams on design, development and overall servicenow best practices

• script business rules, script includes, client scripts, acls, workflow activities, etc.

• facilitate and support the rollout of new application and enhancements in servicenow

• analyze system performance issues and determine performance enhancements

• create new applications, modules, and tables

• activate a plug-in

• create and track service catalog requests, and items with variables

• create, monitor, modify, and publish service catalog workflows with approvals

• follow the notification process back to the business rule

• experience administering a servicenow instance including the group and user maintenance, acl, ui actions

• Experience

  7 - 13 Years

• No. of Openings

  1

• Education

  Professional Degree

• Role

  Service Now Admin

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office