1. Installation & Commissioning
Perform installation, commissioning, and calibration of X-ray machines as per company standards.
Ensure site readiness (power, grounding, radiation shielding, room layout) before installation.
Conduct acceptance testing and handover to customers with proper documentation.
2. Preventive Maintenance Service
Execute scheduled preventive maintenance service with standard protocol to ensure optimal machine performance.
Maintain PM checklists, service logs, and compliance records.
Identify potential issues and recommend corrective actions proactively.
3. Breakdown & Corrective Maintenance
Attend customer breakdown calls within defined TAT.
Diagnose and rectify electrical, electronic, and mechanical faults in X-ray systems.
Minimize machine downtime and ensure quick restoration of services.
4. Quality & Compliance
Ensure compliance with AERB / regulatory guidelines and safety norms.
Follow radiation safety procedures and company quality standards.
Support audits, inspections, and certification activities
5. Customer Support & Satisfaction
Provide technical guidance and operational training to radiographers and hospital staff
Maintain professional communication and build strong customer relationships
Ensure high customer satisfaction through timely and effective service
6. Documentation & Reporting
Maintain accurate service reports and spare part usage records
Update service management systems regularly
Submit daily/weekly/monthly service activity reports
7. Spare Parts & Inventory Management
Identify spare part requirements and coordinate with service head.
Ensure proper handling and replacement of spares.
Minimize repeat failures by using genuine and approved components.
8. Training & Skill Development
Stay updated on new X-ray technologies, upgrades, and product launches
Participate in technical training programs.
Share knowledge and best practices with other engineers & staff.
9. Safety & Ethics
Adhere to company safety policies and radiation protection protocols
Use PPE and safety tools during service activities
Maintain confidentiality of customer and company information
10. Business Support
Identify opportunities for upgrades, accessories, and replacements
Assist sales and application teams during demos and installations when required.
11. Requirements & Qualifications
Bachelor's degree in (Electronics/Electrical), . Electronics/Electrical, or Diploma in Electronics/Electrical, Bachelor's degree in Life Sciences, Biomedical, Pharmacy, Biotechnology, or a related field.
3-5 years of experience in healthcare, medical devices, diagnostics, or pharmaceutical sales
Good understanding of medical or healthcare equipment and their applications
Strong communication, presentation, and convincing skills
Self-motivated, target-oriented, and customer-focused