kpa & activities:
1. business targets: achievement of business targets for all financial products as defined and agreed upon.
• meet customers to sell all financial products
• meet & counsel walk -in & dsa customers who have been referred to him / her by hdfc limited
• influence customers to buy fd who have no prior hdfc deposit relationship.
• ensure proper customer profiling on each call / customer visit, to identify and understand his/her needs and accordingly recommend investment and insurance options.
• obtain appropriate documents / information from the client and ensure the forms are duly completed before logging the sale.
• communicate the necessary details to the customers for the products being bought by them.
• ensure sale is completed through / in line with the defined sales process.
• maintain product mix across types of loans / value of loans ( eqt, housing, etc)
and appropriate open market share for all products ( par / ulip / non par).
• co-ordinate for all claims processing (with the help of tm/ asm/ coordinators / sm representatives).
• closely monitor the hl data of the hl executives mapped to maximize the business opportunities.
• ensure maximum joint calls with each hl executive mapped.
• ensure that all reports are created and maintained in a timely manner (dsr, sales dairy, etc.)
• ensure that all documents are properly scanned and there is no mistakes while lead updation in the system.
• be completely aware of the products being offered by the company and understand competition offering to be able to handle customer objections.
• be updated with the latest product features to enhance his / her selling abilities
• ensure all desired matrix and business composition (persistency, funded, non funded, etc.) are met
2. relationship building:
• manage relationship with hl executives mapped to him / her.
• maintain good relations with hdfc limited
• maintain good relationship with channel partners & dsa
• build relationship with the assigned / so