Opening For Reservation Officer

Hotel Amogh

pay: 10, - 12, per month

job description:

job title: ota & online marketing executive (hotel operations)

location: bhopalsalary: 1,20,000 per annum

job summary:

we are looking for a detail-oriented and tech-savvy ota & online marketing executive to manage our hotels online presence, handle ota (online travel agency) bookings such as goibibo, , and agoda, oversee guest check-ins and check-outs, maintain accurate records, and promote the hotel through social media and online reviews.

key responsibilities:

1. ota management

* manage hotel listings on otas such as goibibo, , agoda, makemytrip, expedia, etc.

* update room inventory, pricing, and availability daily.

* monitor ota performance, respond to queries, and manage promotions/offers.

* ensure accurate property information, images, and descriptions across all platforms.

2. reservation & front office coordination

* handle and confirm online and offline bookings.

* coordinate with the front office team for smooth check-in and check-out operations.

* maintain accurate guest records and payment details.

* manage overbookings, cancellations, and special guest requests efficiently.

3. online reputation management

* monitor and respond to guest reviews across otas and social media.

* maintain a positive online reputation and improve guest satisfaction scores.

* handle feedback professionally to enhance the hotels brand image.

4. social media & digital marketing

* create and post engaging content on instagram, facebook, and other platforms.

* promote hotel offers, packages, and events through online marketing.

* run digital ad campaigns to increase visibility and attract bookings.

* collaborate with marketing partners or influencers when required.

5. reporting & analysis

* prepare daily, weekly, and monthly booking and revenue reports.

* analyze ota performance and competitor pricing.

* suggest pricing and marketing strategies to boost sales.

required skills and qualifications:

* graduate with a bachelors degree in hospitality management, marketing, or a related field.

* experience in ota management (goibibo, agoda, , etc.).

* strong communication, coordination, and customer service skills.

* proficiency in ms office and basic social media marketing tools.

* knowledge of pms (property management system) preferred.

* excellent time management and attention to detail.

preferred experience:

* 13 years in hotel reservations, ota management, or front office operations.

* experience in managing online reviews and digital marketing campaigns.

employment type: full-time

job type: full-time

work location: in person

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, Post Graduate Diploma, M.Com

• Role

  Reservation Officer

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Bhopal