Freshers For Reservation Counter Staff - Kolkata

Reservation Counter Staff (or Reservation Agents) manage customer bookings for hotels, airlines, or travel companies by processing reservations, answering inquiries via phone/email/in-person, and handling payments. They ensure accurate data entry, provide service information, and maximize revenue through up-selling.

Key Responsibilities

Booking Management: Process, modify, and cancel reservations using specialized software.

Customer Service: Address customer inquiries regarding availability, pricing, and services.

Payment Processing: Handle payments, deposits, and issue confirmations.

Information Provision: Provide detailed information on itineraries, seating, or room types.

Record Keeping: Maintain accurate guest records and, in hotels, prepare arrival lists for the front office.

Sales & Promotions: Actively promote hotel packages, special offers, or airline services to increase revenue.

Qualifications & Skills

Education: High school diploma or equivalent is usually required.

Experience: Previous experience in customer service, hospitality, or travel industry ticketing is preferred.

Communication: Strong verbal and written communication skills.

Technical Skills: Proficiency in reservation software, GDS (Global Distribution Systems), and Microsoft Office.

Soft Skills: High attention to detail, ability to handle high-stress situations, and strong organizational skills.

Typical Working Conditions

May work in shifts, including evenings, weekends, and holidays, particularly in 24-hour industries like hotels.

Fast-paced environment requiring multitasking between phones and computer systems.

• Experience

  Fresher

• No. of Openings

  7

• Education

  12th Pass

• Role

  Reservation Counter Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  BARRACKPORE subhas kolonii more pin -7000121