Looking For Quality Care Executive

Key Responsibilities

Service Quality Audit & SOP Monitoring

Quality Audits: Regularly audit patient/customer interaction touchpoints, front-desk responses, appointment flows, and service delivery to ensure compliance with company SOPs.

Process Compliance: Ensure facility hygiene, safety protocols, operational checklists, and service quality benchmarks are consistently met across all shifts.

Staff Training: Conduct orientation and periodic training sessions for front-desk, customer care, and support staff on service etiquette, empathy, and grievance handling.

Customer Feedback & Grievance Redressal

Feedback Collection: Administer post-service feedback collection (calls, digital forms, in-person interviews) and calculate Net Promoter Scores (NPS) or satisfaction metrics.

Grievance Resolution: Promptly address, investigate, and resolve patient or client complaints, implementing corrective action plans to prevent escalation.

Reporting & Analysis: Maintain quality audit logs and feedback data in MS Excel / CRM, preparing weekly/monthly quality analysis reports for management review.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Quality Care Executive

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik