Quality Analyst for Call IT Center

SCIS Global (Formerly SOUL Foundation)

Urgent opening for Quality Call monitoring Analyst at Bhopal, MP

Profile Name - Quality Analyst

Experience Min 3 Years (Mandatory) in Call center/ Data Center

Industry - Software IT

Note - MBA (In any Stream) Mandatory/ any master degree

Location Bhopal

Position - 1

Salary Range: Up to -4 Lacs

Job Description:

· To test the recorded inbound calls at MP dial 100

· Working knowledge of Excel, Power Point & Word Understanding of operations reports & MIS Job.

· Participate in calibration sessions with Quality/Operations.

· Training delivery of quality approved content - new hires, refresher and launch training programs.

· Draft quality assurance policies and procedures.

· Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieve

Experience : 3 - 5 Years

No. of Openings : 2

Education : M.A, M.C.A, M.B.A/PGDM, M.Ed, M.Sc, M.Tech

Role : Quality Analyst

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India