We are seeking a dedicated Patient Counsellor to provide support and guidance to patients in our Kasba office. The ideal candidate will have 2 to 8 years of experience in a similar role and hold a graduate degree.
Key Responsibilities:
1. Patient Support: Offer empathetic and informative support to patients, helping them understand their conditions and treatment options.
2. Counseling Sessions: Conduct individual counselling sessions, addressing patients' concerns and questions while providing emotional support and reassurance.
3. Information Dissemination: Educate patients and their families about health issues, treatments, and preventive care to promote better health decisions.
4. Collaboration: Work closely with healthcare professionals to ensure coordinated care and assist in developing personalized patient plans.
5. Documentation: Maintain accurate records of counselling sessions and patient interactions to support ongoing treatment and provide necessary follow-ups.
Required Skills and Expectations:
The candidate should possess excellent communication and interpersonal skills to build rapport with patients and their families. Strong analytical abilities are essential for assessing patient needs and recommending suitable resources. A compassionate disposition is vital, as is the ability to handle sensitive topics with care. Experience in a healthcare environment is preferred to ensure familiarity with medical terminology and protocols. Candidates must be detail-oriented, organized, and capable of working effectively within a team, all while maintaining patient confidentiality. The role requires a full-time commitment in the office, focusing on patient care and well-being.