Hiring Freshers || Passenger Service Agent

- Greet and assist passengers: Welcome passengers at the airport or train station, provide information about their journey, assist with check-in procedures, and answer any queries they may have.

- Handle ticketing and reservations: Manage ticketing processes, make reservations for passengers, process payments, and issue boarding passes ensuring accuracy and efficiency.

- Coordinate with ground staff: Communicate effectively with ground staff to ensure a smooth check-in process, assist with luggage handling, and coordinate boarding procedures for a seamless travel experience.

- Resolve passenger issues: Address any complaints or concerns raised by passengers promptly and professionally, providing solutions in a calm and courteous manner to ensure customer satisfaction.

- Maintain cleanliness and orderliness: Ensure that the passenger service desk and waiting areas are clean, organized, and well-maintained to provide a pleasant environment for passengers.

Required skills and expectations:

- Excellent communication skills: Ability to communicate clearly and effectively with passengers and colleagues to provide information, assistance, and resolve issues.

- Customer service orientation: A strong focus on customer satisfaction, with the ability to handle passenger inquiries and issues with patience, empathy, and professionalism.

- Attention to detail: Being meticulous and accurate in ticketing, reservations, and other tasks to ensure error-free transactions and a smooth travel experience for passengers.

- Ability to work under pressure: Capable of handling a fast-paced and sometimes stressful environment, managing multiple tasks efficiently and remaining composed during busy periods.

- Basic computer skills: Proficiency in using computer systems for ticketing, reservations, and other related tasks, with the willingness to learn new software and technologies as needed.

• Experience

  0 - 3 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Passenger Service Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office